Some emails will fall in Spam folder due to spam-trigger words detected or some other criteria.

If you are using MS Outlook, you may use the Junk Mail settings to disable the junk folder.

  1. In Home tab, click on Junk drop-down and select "Junk E-mail Options".
  2. In the Junk E-mail Options tab, check the "No Automatic Filtering. Mail from blocked senders is still moved to the Junk E-mail folder" option.
  3. Click the Blocked Senders tab.
  4. Select all email addresses in the email list box, and click the Remove button.
  5. Click OK button.

Now it won’t prevent any email messages sending to you, and all received email messages will be listed in the Inbox folder automatically.

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